Shipping Policy

We ship to major markets worldwide, with primary coverage of North America (United States, Canada), Europe (Germany, France, Italy, Spain, the Netherlands, Belgium and other EU member states), the United Kingdom, Oceania (Australia, New Zealand) and the Gulf region. We do not ship to sanctioned or embargoed territories or to certain remote islands. If we cannot deliver to your address we will notify you within 2 business days of your order and issue a full refund.

Processing times exclude Chinese public holidays (Chinese New Year, National Day and similar). During peak season or raw-material shortages we will proactively inform you of any revised lead time.

The table shows estimated transit time after dispatch, excluding processing/production time and uncontrollable delays such as customs inspection. Samples and small orders travel by international express by default; for bulk orders we recommend air freight lines or sea freight to reduce cost.

• Shipping is calculated automatically at checkout from actual weight, volumetric weight (L×W×H ÷ 5000), destination and the selected service, and is itemised separately so you see the exact amount before submitting the order.
• For bulk or oversized orders we calculate freight manually and list shipping and packing charges separately on the quotation.
• Shipping discounts may apply during promotions or on qualifying orders; the amount shown at checkout prevails.
• Re-delivery, return freight and storage charges arising from an incorrect address, failed delivery or refusal to accept are payable by the recipient.

• Unless the checkout page explicitly states DDP (duties paid), prices and shipping exclude import duties, VAT and clearance charges in the destination country; these are payable by the recipient to the carrier or customs.
• EU: for B2C parcels valued under EUR 150, VAT may be collected at checkout via IOSS; above that threshold VAT is levied on clearance at the destination rate.
• UK: for parcels valued under GBP 135, VAT is collected at checkout; above that threshold it is levied on clearance in line with HMRC rules.
• US: shipments below the de minimis threshold are generally duty-free, subject to the rules applied by US Customs and Border Protection at the time of import.
• We declare the product name, quantity and value truthfully. We cannot accept requests to under-declare value or to mark shipments as "gifts".

Our carriers include DHL Express, FedEx, UPS, China Post EMS and licensed international freight forwarders. Once your order is dispatched we email you the tracking number and display it under My Orders in your account; you can track the shipment on the carrier\u2019s website or on aggregators such as 17track. Tracking information usually begins updating 24–48 hours after dispatch.

• Orders with multiple item types may be dispatched in separate parcels at no extra shipping cost to you.
• Where customs inspection, severe weather, flight cancellation, strikes or other force majeure cause delay, we will inform you promptly and help follow up, but we are not liable for consequential loss.
• If tracking shows no update for more than 15 business days the parcel is treated as presumed lost; we will open an enquiry with the carrier and, once loss is confirmed, reship free of charge or refund you in full.
• If the outer carton is visibly damaged on delivery, please photograph it and ask the courier to note the damage on the delivery record, or refuse the parcel, so that we can claim against the carrier.