Return & Refund Policy

This policy applies to all customers purchasing from https://cntinworld.com and is operated by Pingxiang North Latitude 30 E-commerce Co., Ltd.. It does not affect the statutory rights available to you under the mandatory consumer protection laws of your place of residence.

Effects of withdrawal: we will reimburse all payments received from you, including the cost of standard delivery (except for supplementary costs arising from your choice of a more expensive delivery type), within 14 days of the day on which we receive the returned goods or you supply evidence of return, whichever is earlier. We will use the same means of payment you used for the initial transaction, and you will not incur any fees as a result.

The following are also excluded: goods unsealed where return is not appropriate for hygiene reasons; goods damaged by misuse, unauthorised modification or improper storage; and requests submitted after the return window has closed.

These exceptions do not affect your statutory remedies for defective, incorrect, missing or transit-damaged goods (see Section 5).

If goods are defective, materially different from the approved proof, incorrect, short-shipped or damaged in transit, you may raise a claim within 30 days of delivery, whether or not the item was customised. Please provide your order number, a description of the issue and clear photos or video (outer carton, shipping label and the defect). Once verified, we will offer a free remake, a replacement shipment or a full refund at your choice, and we will bear the related shipping costs in both directions.

EU consumers benefit from a two-year statutory guarantee of conformity from delivery under Directive (EU) 2019/771; UK consumers have equivalent rights under the Consumer Rights Act 2015. Nothing in this policy limits those rights.

• Goods must be unused and undamaged, with the original packaging, inserts, labels and accessories retained.
• Please do not attach shipping labels to, or write on, the product itself.
• Include your order number or Return Merchandise Authorisation (RMA) number inside the parcel.
• Parcels returned without prior authorisation may not be identifiable and may not be processed.

• Step 1: email liu.bo.2007@163.com with the subject "Return + order number", stating the reason and attaching photos where a defect is involved.
• Step 2: we reply within 2 business days confirming eligibility and providing an RMA number and the exact return address.
• Step 3: ship the goods back using a trackable service and send us the tracking number.
• Step 4: we inspect the goods and initiate the refund within 5 business days of receipt.

• Refunds are always issued to the original payment method used at checkout (card, PayPal or local payment account). We do not refund in cash or to third-party accounts.
• We initiate the refund within 5 business days of successful inspection. Arrival depends on the payment institution and issuing bank, typically 5–10 business days (some banks may take up to one billing cycle).
• Refunds are made in the original payment currency for the amount actually paid; any difference on credit caused by exchange-rate movement is determined by your issuing bank, not charged by us.
• We do not charge any fee for processing a refund.

In-stock items may be cancelled for a full refund before dispatch. Custom items may be cancelled before layout, tooling or production begins; any sampling, plate-making or tooling costs already incurred will be deducted from the refund, and we will tell you the exact deduction before processing.